We want you to love what you ordered. Items may be returned within 30 days of the delivery date.

Eligible Items
To qualify for a return, items must be:
• Unused, unworn, and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items
The following are final sale and cannot be returned or exchanged:
• Sale or discounted items marked "Final Sale"
• Perishable goods
• Personalized or custom-made items

How to Start a Return
Email us at contact@hollow-hearts.com with your order number and reason for return. Do not send items back without prior authorization — unauthorized returns may be refused.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method — we are not responsible for returns lost in transit.

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REFUNDS

Once we receive and inspect your return, we'll notify you of the approval status within [3–5 business days].

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the credit to appear, depending on your bank or card issuer.

Partial Refunds
We reserve the right to issue partial refunds for items returned in a condition that doesn't fully meet our return requirements (e.g., signs of use, missing packaging).

Non-Refundable Costs
Original shipping charges are non-refundable, unless the return is the result of our error.

Exchanges
We do not offer direct exchanges. Return the original item for a refund and place a new order for the item you'd like instead.

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DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or not as described, please contact us within 7 days of delivery at contact@hollow-hearts.com with:
• Your order number
• A description of the issue
• Photos showing the damage or defect

We'll make it right with a replacement, store credit, or full refund — your choice. We cover return shipping costs in these cases.

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ORDER CANCELLATIONS

We begin processing orders quickly after they're placed. If you need to cancel, contact us immediately at contact@hollow-hearts.com. We will do our best to accommodate cancellation requests, but cannot guarantee cancellation once an order has been fulfilled or shipped.

If your order has already shipped, you will need to follow the standard return process once it arrives.

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CHARGEBACKS & DISPUTES

We strongly encourage customers to contact us directly before initiating a chargeback with their bank or card issuer. Most issues can be resolved quickly and to your satisfaction.

Filing a fraudulent chargeback for a received, undamaged item that matches the product description may constitute fraud and will be contested with supporting documentation.